Gulf Coast CEO Forum
SERVICE THAT ROCKSHow to Create a Differentiated Experience to Deliver Sustainable Results
1289 N. Palm Avenue, Sarasota Florida
Wednesday, April 9th, 2014
Registration/Lunch: 11:30 am
Program: 12:00 pm-1:00 pm
A training and development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, employee branding, performance management, philanthropy, facilitation training, leadership skills and his approach to corporate universities.
Jim cut his teeth in the training field through the hospitality industry, starting out as a restaurant staff-level employee for Olive Garden and Hard Rock Café. He eventually became the head of the School of Hard Rocks, running point on all training and development functions for Hard Rock International.
Although part of a small training group that supported all café, hotel and casino properties, Jim Knight’s role at Hard Rock involved many facets of organizational training, including creating/managing all staff and management training materials and programs, facilitating its corporate university, overseeing management training locations, producing training DVD’s, directing company e-learning initiatives, facilitating leadership transitions and traveling to property locations to deliver on-site classes and measure standards.
Jim has put his experience and creativity to work, which has consistently developed cutting-edge training concepts. During his time with the Hard Rock brand, his team won coveted Telly Awards in 2000 for their guest service video, took top honors in 2007 for their menu rollout video, garnered Training Directors Forum’s 1998 prize for “Reengineering Training” and won Brandon Hall’s Gold Best in Class Award for their “Service Recovery” e-learning course. Jim Knight was also recognized by Training Magazine as representing one of the Top 125 training companies in the world out of all industries and businesses.
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